No, of course not. And, because of that, I decided to file a formal complaint with the Federal Trade Commission this morning (FTC Report Number 126767186) and with the Consumer Protection Divison of the Texas Attorney General's office, both for fraud. I pay for a product that has a material value, switched my data plan services solely to take advantage of this advertised benefit only to be denied that benefit despite my paying for it. That's the definition of fraud.
I have played nice with this utter farce of Verizon's for 2 weeks now with absolutely ZERO progress...and I'm done. I will give the FTC and my state's attorney general's office 2 weeks to contact me and if this isn't in motion or solved by then, I start calling congressmen and state reps.
Verizon does not care about the customer such that they'll take your money, not give you what you pay for and saddle you with utterly useless and incompetent "customer support" with the express disinterest in seeing the matter resolved.
We would be more than happy to assist you with registering for your Disney Plus bundle! We will send you a Private Note, so we can continue. MoniqueH_VZW
The sad truth of the matter is that there are no steps at this time. They contacted me privately and started an incident report but that is it. They assured me that their IT department is looking into it. SERIOUSLY?! This discussion was started back in August and this issue still exists. I guess I'd be looking for a new IT department if they haven't been able to solve this problem since then! Frankly I'm tired of being asked about which mistakes I'M making on my end. Guess what Verizon? I'm not! This is ALL on you! I started my subscription to Disney+ with Verizon so Disney+/Hulu/ESPN are off the hook for any issues with Verizon. I just wish Verizon would figure that out. Ugh.
I enrolled in the bundle with Verizon. On the Verizon website it shows that I am successfully enrolled for all 3 bundled services for free with the unlimited service. However, my Disney account has me listed as only enrolled for a 6 month free trial for Disney only. Hulu and ESPN are not on listed on my Disney account info. I can get on Disney but not Hulu. I can get on ESPN, even though it is not shown on my account on the Disney website. I spoke to reps from Vz, Disney and Hulu with each telling me to call the other reps, circle wiseguy. No one can figure it out. My thought is that Vz is not communicating with Disney with the right bundling info. Any suggestions Verizon?
CoffeeQueen2019, the thing to remember here is that the people Verizon has hired to watch this forum, do that ridiculous text exchange and such are untrained, likely not even based in North America and exist solely so that someone responds to your messaging...and that's it. They don't have access to your account, they have no idea more than you do how to fix these issues and they don't keep track of anything said to you or by you.
Your best bet is to speak to someone in billing and tell them you'd like a $13/mo credit on your bill because the services that you signed up to receive through Verizon, you have to get through Disney+ directly. See how that works. When it comes to your billing, they seem to find competent people eventually but the reps who claim you have an escalated ticket are flat our lying to you. There IS no escalated ticket. I have one and their self-imposed deadline for a response came and went last week. Guess what: not a peep. The ticket is merely a lie.
CoffeeQueen2019, we know you're anxious to get the Disney+ Bundle. Once we have the resolution from the incident ticket, we'll be contacting you with the news.
Really? That's be great news for her! How about mine (that pre-dated hers)? Will my escalated ticket get any attention whatsoever?
You see, my ticket (INC004783152) was supposedly created TWO WEEKS AGO and I haven't heard anything back on it despite being told it would be 5 to 7 business days for a response. We're on business day 11 and still nothing. Think you guys can help on this?
Or will it be "we feel your pain...we validate your frustration...here, enjoy the sound of crickets while we collect our money and you pound sand"...cause, I've already had plenty of that.
Hello, Gsaddic. Help is here! We want to make sure you are able to fully enjoy your Disney+ Bundle. to clarify, when signing in to Hulu, are you using your Disney+ email? CourtneyM_VZW
Craig328, we are happy to assist you in any way possible. To clarify, were you able to access your Disney account previously and now you are not? Do you receive a specific error message? Are you attempting to log in with the same email that is on your Verizon Wireless account?
I have a better idea: how about Verizon simply credit my monthly bill the $13 I'll be paying to get from Disney+ what I'm supposed to be receiving from Verizon as part of my data package seeing as how Verizon has proved unwilling in the extreme to fix the situation?
I mean, otherwise this is known as fraud and, last I checked, selling someone something and then not giving them what they purchased is pretty much the textbook definition of fraud.
I'll await your learned response.