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Unable to Change Plan - Could Not be Processed
djdd1
Member

When viewing my current plan, I receive a notification that Verizon recommends a different plan and provides a link to select the new plan. However, after following the process to select plan options for each line on my account, I receive a message that the request could not be processed at this time. This has happened repeatedly. Why doesn't this work?

1 Solution

Correct Answers
Re: Unable to Change Plan - Could Not be Processed
djdd1
Member

Reached a live agent who was able to make the requested changes!

View solution in original post

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Re: Unable to Change Plan - Could Not be Processed
djdd1
Member

Verizon Customer Service - I would appreciate a followup.

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Re: Unable to Change Plan - Could Not be Processed
vzw_customer_support
Customer Support

Sorry that you are having issues changing your plan. We always want to make things as easy as possible. There could be a number of factors that go into why something happens. Are you doing this on the app? Have you tried logging into My Verzion on the computer to try? What happens if you click this link to change plans: https://www.verizonwireless.com/plans/unlimited/

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Re: Unable to Change Plan - Could Not be Processed
vzw_customer_support
Customer Support

Hello djdd1 we are here to help with your plan change. Have you tried online via your computer to change the plan? We can also be reached by calling *611, Facebook or Twitter. s this for a prepaid account or postpaid account?

 

 

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Re: Unable to Change Plan - Could Not be Processed
Predator7
Novice

This is a very common Verizon Bug like they have too many for too long!! You have to log out then log back in then retry to change Plan. 

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Re: Unable to Change Plan - Could Not be Processed
vzw_customer_support
Customer Support

I'd like to help with your plan change. Please tell me, what happens when you attempt to change the plan? These two apps can help. Give them a try. http://vz.to/1P6c1xP & https://m.vzw.com/m/huQP - Carter

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Re: Unable to Change Plan - Could Not be Processed
djdd1
Member

I have tried these links - unsuccessfully, with the same error message.

I have tried desktop computer, ipad, and iphone platforms - also unsuccessfully. 

I have also tried your online chat - unsuccessfully, while also being lied to. The online chat representative told me I was unsuccessful because I could only make the plan change on the day that a new billing cycle begins.

It is beyond ridiculous that a tech company cannot put out robust software to perform any customer service function, much less a function that involves selecting a revenue producing plan service plan!

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Re: Unable to Change Plan - Could Not be Processed
djdd1
Member

Carter,

The links you provided do not work either.

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Re: Unable to Change Plan - Could Not be Processed
vzw_customer_support
Customer Support

djdd1, we apologize that the links we provided did not work. Please use this link https://www.verizon.com/support/plans/ and review the "How to manage your plan section". 

With this link https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&module=VZWLdap&goto=http%3A%2F%2Fwww.ver...

all you need to do is log into your My Verizon account. If you run into any issues, please let us know.

JacobG_VZW

 

 

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Re: Unable to Change Plan - Could Not be Processed
djdd1
Member

djdd1_0-1600970763132.png

Jacob, your link simply takes me to the same standard process that does not work for me. Nevertheless, I tried it again and obtained the same result that I have pasted above.

I have been attempting to follow this process or over two weeks, from multiple platforms, with the same result!!!!

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