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Unable to Disconnect One Verizon ID
aec7801
Member

I was on the phone with Verizon for 3 hours yesterday between multiple teams having the same issues posted here in a previous community post https://community.verizon.com/t5/Verizon-Wireless-Services/One-Verizon-ID-is-not-disabled-when-my-li...

 

Customer service was unable to find my linked accounts to remove my pervious disconnected fios from my mobile service even though I am able to see the accounts linked in the My Verizon app. I have new FIOS which I am unable to link until the previous link is removed. 

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