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Unable to View my Support Ticket

I Have a pending charge for $318.65 on my bank account right now which is way over what it should be for an unlimited plan and the international plan I had selected. I tried submitting a ticket to have verizon explain my last bill and they responded however, I cant view the support ticket because everytime I click on the link It brings me to a page that says 

"Please try after sometime

Your request could not be processed at this time. Please try again later."

Ive tried submitting another ticket to see if that'd work but I keep getting hit with the same error message and its been 3 days already. Any help?

And is this what the charge is supposed to look like on my bank account

Pending Debit - Visa Check Card xxxx - VERIZON WRL MY ACC ***** CAUS     -$318.65