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Unable to add Discovery+ to account
Emastochi
Member

From 2 Different PCs, on 2 different ISPs I get to a page displaying this.

We encountered an error while processing your request.

 

I start here-https://www.verizon.com/solutions-and-services/discovery-plus/

I choose Already have unlimited, it shows some dots like it's doing something, then the error message above.  Tested with Chrome, Firefox and IE

1 Solution

Correct Answers
Re: Unable to add Discovery+ to account
acraftylady2
Sr. Member

I added it through the verizon app on my phone with no issue.  Just go to add ons and from there it will prompt for your email and have you create a log in password.

View solution in original post

Re: Unable to add Discovery+ to account
acraftylady2
Sr. Member

I added it through the verizon app on my phone with no issue.  Just go to add ons and from there it will prompt for your email and have you create a log in password.

Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

I'm sorry you are having issues downloading the app, . Have you tried using the My Verizon app? What were the results? 

 

JoeL_VZW

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Re: Unable to add Discovery+ to account
BriPauls
Member

Been trying to enroll in discovery + for 3 days and continue to get error message, unable to do that right now, an error occured try again later. tried from numerous web browsers on pc, phone and via verizon app. customer service has no input other than maybe the system is upgrading right now try again later or the best answer yet :"there is nothing to do but wait" but never told what I was waiting on.

Re: Unable to add Discovery+ to account
BriPauls
Member

The app does not work for alot of others though and verizon has no "fix" for it. we are just out of luck and told wait and see.

Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

BriPauls, making sure I am able to take advantage of the Discovery+ option is crucial. I apologize you have run into these issues so far. I will be more than happy to assist. Please share with me the steps you are taking to add Dicovery+? Also, confirm for me have you ever had this app in the past?

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

BriPauls, thanks so much for confirming those details for me. Please share with me does your account have any pending orders (plan changes, equipment orders, etc)?

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Re: Unable to add Discovery+ to account
acraftylady2
Sr. Member

Discovery plus just launched so no one would have had this app in the past.  I had no trouble signing up through the verizon app and logging in on my roku to use it.  Mary

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Re: Unable to add Discovery+ to account
Tkoher20
Member

Says try again later have been trying for a while now days can't get it to work 

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

We appreciate the details, Tkoher20. Have you been able to get it to work, or are you still receiving the same error message? Courtneym_VZW

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