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Unable to add Discovery+ to account
acertainshape
Member

 It errors out and the Discovery app asks me to pay for it everytime I log in. I am so angry. Verizon promises these deals and NEVER delivers. 

Re: Unable to add Discovery+ to account
acertainshape
Member

Dosen't work for me or any of my friends either. Thinking about filing an FTC complaint. 

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

We always want you to be able to get any Discovery+ promotion you qualify for.*Melissa

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

Hello, Thank you for reaching out to us on Social Media. We'd be happy to take a look into your account, to see about getting the Disney Bundle added. To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

*Angela

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Re: Unable to add Discovery+ to account
jared1111
Member

Edit: apologies. Posted in the wrong thread.

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Re: Unable to add Discovery+ to account
vzw_customer_support
Customer Support

Hello, jared1111. We want to ensure you receive the help you need to resolve this issue so you can enjoy your Discovery+ subscription. We are sending you a Private Note to assist you further.

*Cassie

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