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Unable to add Disney Bundle - Says Plan is not Eligible
JLA85
Member

I was previously on a plan that required me to pay for the Disney bundle. In March 2022 we upgraded our plan to one that includes the Disney bundle at no charge. I attempted to add the bundle to my account and receive a message that there was an error processing the request and to try again later. I have tried the chat option and they sent me a link to add the bundle; however, this link directed me to a page that said my plan is not eligible. Verizon support has confirmed that my account is eligible and has not been able to resolve my issue. 

Has anyone had a similar issue and/or have any suggestions on how to resolve?

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Re: Unable to add Disney Bundle - Says Plan is not Eligible
vzw_customer_support
Customer Support

We understand that it's important to be able to take advantage of the Disney+ bundle promotion, JLA85. We are here to help. Please send us a Private Note. 

*Rebecca

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Re: Unable to add Disney Bundle - Says Plan is not Eligible
cswill
Member

Literally exact same situation. Was paying for Disney thru Verizon for a while, in March I saw that they were offering the Disney, Hulu, ESPN bundle for free, so I locked that in... It's now July and suddenly, everything has stopped working... This is ridiculous! 

 

I've alrdy been considering jumping to T-Mobile bcuz Verizon doesn't work well in my apt complex... This is yet another thing that's making it clear, Verizon just isn't what it used to be...

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Re: Unable to add Disney Bundle - Says Plan is not Eligible
vzw_customer_support
Customer Support

Thank you so much for contacting us tonight about your Disney bundle. I can definitely assist you with this. Please send us a Private Message on Facebook, or a DM in Twitter so we can assist you  with your bundle.

*Ana

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