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Unable to call AT&T Phone Numbers
cevaoff
Member

For nearly a month I have been unable to call AT&T numbers with an 859 area code. I either get an instant disconnect as if the called person instantly hangs up or I get a message "all circuits are busy.." I have spent hours and hours of time over the past month trying to resolve this. I have had the same number and continuous service with Verizon and its priors for more than 30 years. I have been through "Tier 1", Tier 2" ... help answering the same questions over and over-reset this and that, call without a 1 on the front of the number, don't dial with area code... I then have been told the problem is with AT&T and I should call their service folks so that AT&T can resolve the issue with my Verizon phone! I am paying over $300/month for 4 lines, 3 which work correctly with any number. So AT&T says it is a Verizon issue and Verizon says it is an AT&T issue. I am thinking of trying to move my numbers to a more competent carrier (Sprint, T-Mobile etc) but I am afraid the number may not work with them either. Anyone else experienced this problem or level of incompetence? I appreciate any help since Verizon has been totally useless.

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Re: Unable to call AT&T Phone Numbers
vzw_customer_support
Customer Support

Every call matters to us, cevaoff, and the last thing we should be involved in is a “blame game” that puts you in the middle of things. We are sincerely sorry this has been your experience. Since we don’t want to assume, we would like to clarify one piece of information. Are there multiple numbers you need to contact who have both AT&T service and an 859 area code? Are the other three users on your account able to dial the specific number (s) that give you the instant hang-up or that message about all circuits being busy?

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Re: Unable to call AT&T Phone Numbers
cevaoff
Member

All others on my account are able to make calls to numbers that I cannot call. When I call I get either the message "All lines are busy..." or the receiving call hangs up instantaneously. I can call a pay as you go AT&T phone I have that has the 859 area code. That is how I have been contacting AT&T customer service. But there are more than 15-20 AT&T customers that are either my consultants or clients that I cannot call. When I try and get the disconnect or message I text and ask them to call me. I then ask them if AT&T is their carrier and it is 100% yes. It really is unbelievable that I am told by my carrier who I have paid boat loads of money for the past 30+ years that it is an AT&T problem and I must contact AT&T.

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Re: Unable to call AT&T Phone Numbers
cevaoff
Member

Obviously, I guess I get the hot potato award. Once cursory contact is made, the problem appears to difficult and I get nothing. Surprise.

Re: Unable to call AT&T Phone Numbers
vzw_customer_support
Customer Support

This is an unusual situation. Verizon Wireless does not prevent customers from being able to contact people on a specific carrier or specific clientele of a carrier. Have you tried to reset all settings on your phone? - ErichC_VZW

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Re: Unable to call AT&T Phone Numbers
cevaoff
Member

I guess you have no answers to this issue?

Re: Unable to call AT&T Phone Numbers
cevaoff
Member

Several times. All but the master reset. I guess losing all my settings is not as important at this point as being able to call clients.

Re: Unable to call AT&T Phone Numbers
cevaoff
Member

By the way i forgot to mention that the Verizon store reactivated my old phone (on both visits) with the same results. Changed sim card, reset network settings, all the phone controlled items. Since it acted the same with my old phone it is has to be a network issue. I'm about to give up as soon as I have enough time to go to carrier and check on number portability for my wife and two kids.

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Re: Unable to call AT&T Phone Numbers
vzw_customer_support
Customer Support

We are here to help and want to dig into this. A Private Note will be sent to continue further. BrittanyC_VZW

Re: Unable to call AT&T Phone Numbers
vzw_customer_support
Customer Support

When you are ready to continue, please respond here with the make and model of your device. BrittanyC_VZW

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