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Unable to change plans- Pixel 4XL

Hi, so I currently own a Pixel 4XL, and currently on a family plan, which is still the new Verizon Plan X(16GB)?  So, I've been thinking about switching to the new unlimited plans. However, I just spoke to an online agent who stated I'm unable to switch to the new plans because the phone I have, the Pixel 4XL(which I bought directly from Google), has been decommissioned. But this doesn't make any dang sense, seeing as how this phone was just released this past Oct!. Also, because of this, none of the other phones can change to the unlimited plans(unless I bow out and get a prepaid plan). This is honestly stupid. Maybe Verizon should have given me a heads up or something, or maybe write something in their FAQ. I bet you if I say I'm leaving Verizon because of this, they'll do something about it...smh

Re: Unable to change plans- Pixel 4XL
Customer Support

We always want you on the best plan for your needs.  Let’s get to the bottom of this.  A private message has been sent to assist you further.