I am currently unable to check my data usage in either the app or through the website. I've tried multiple browsers and multiple computers. Other users on my network have the same issue. I've have reinstalled the app and restarted my phone multiple times. Currently, the webpage gives me a message "We are unable to process your request at this time. Please try again later." and the app gives me a similar message.
We apologize for that experience with not being able to view your usage, JPenven. We are glad that it is now working for you.
Please contact us directly in the future to get assistance right away, since this is a Community forum for customers to assist each other and talk about their experiences.
You can reach us on Twitter @VZWSupport or on our Facebook page Verizon