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Unable to contact a human to address a billng issue

Verizon has randomly added charges for extra data usage to my bill.  In one case, adding charges for overage that supposedly happened 2 months ago.  There was no notification that we were about to run out of data or that we had run out so this was a total surprise.  Anyone else have that issue?

I'm not able to find a way to contact a human being at Verizon to address this issue.  The phone number sends a text to connect to a chat session that no one answers.  Does anybody have a way to talk to a human at Verizon?

Re: Unable to contact a human to address a billng issue
Customer Support

We can certainly take a look into your data charges with you. I have sent you a Private Note so that we can better assist you. We look forward to hearing from you.