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Unable to pay bill
HunterLl
Member

I've tried on different browsers, reset my cache, and tried on the app. I get the error "we couldn't process your payment". The issue isn't with my card, my bank, or available funds. 

I've tried to add a new payment method and I get this error.

"

Error Boundary

AskvzGlobals is not defined

ReferenceError: AskvzGlobals is not defined at https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:296:235665 at rl (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:83144) at yc (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:102223) at t.unstable_runWithPriority (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:322:3364) at Br (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:45024) at hc (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:101982) at Ql (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:93531) at https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:45315 at t.unstable_runWithPriority (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:322:3364) at Br (https://ecache.vzw.com/imageFiles/payment/dotcom/paybill/js/paybill.js:314:45024)

 

on page app component

Error Data"

I couldn't copy paste the error message exactly either because when I tried to post it I also received this error message

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

Looks like all it did was add the parentheses

 

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Re: Unable to pay bill
Ann154
Expert
Expert

Have you tried paying via phone? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to pay bill
vzw_customer_support
Customer Support

We certainly appreciate the details you've shared and your efforts to submit payment. Help is here. How do you usually submit your payments in the past? By chance, do you have any alternate devices available to try and submit your payment?-Lorenzo

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