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Unable to pay my bill
MeechyDoll
Member

Here it is 2022 and from the previous post I've read dating back as far back as 2017 and earlier, making a payment through the Vzn app, Vzn online, or automated system has been ongoing. I have a scheduled payment arrangement for today, August 26, 2022 and have been unable, for hours, to make a payment using all three options as stated above. I've never had this issue with my previous carrier. I only switched because I thought the network would be better as well as the customer service. I can say that Vzn's customer service is far better than my previous carrier, but network isn't really what it used to be. With that being said, maybe this would explain all the glitches and system issues or perhaps it could all be done on purpose; not meeting timeframe to pay your bill, disconnect phone service, throw on extra charges and having to pay full total before getting service turned back on. This is a joke, seriously. If my services are interrupted due to not being able to make my payment using either of THEIR systems, I will be switching back to my previous carrier. This is ridiculous!!!

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Unable to pay my bill
vzw_customer_support
Customer Support

We would be sad if you left us. The last thing we want is for you have a difficult time paying your bill. You can always pay here: https://www.verizon.com/expresspay/#/auth If you are ever needing more time to pay your bill then you can also always make a Payment Arrangement here: https://www.verizon.com/support/promise-to-pay-faqs/  Are you still not able to pay? Please tell me more about what is going on with your service.  Amber

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