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Unable to redeem $300 off soundbar promotional offer redemption.

I am unable to redeem this. All the links and help I have tried per your recommendations have failed.  Tell me how to redeem this or credit my account $300.  If this goes unresolved I may need to take to social media.

Re: Unable to redeem $300 off soundbar promotional offer redemption.
Customer Support

Thanks for reaching out to us about this here, LindbergBaby. This is an awesome offer, so I am happy to help in any way. When you sign in to My Verizon do you see in the offer in any of the tiles? -Dia