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Unable to redeem Verizon e-gift card--Please Help!!

I received an e-gift card for my trade in for $282 in May 2022 via email and I have been unable to use it to purchase retail items via MyVerizon.  Every time I enter the card and pin info I receive this error message.

  • We can't complete your request right now. Sorry about that. Please try again later.

 I have called and chatted on several occasions and no one can seem to correct this issue.  I am extremely disappointed to find through searches of this forum that it appears to be a known issue for some time and Verizon has yet to address it.  As a 10 year customer I have come to expect more from Verizon but times have changed.  

Can someone please help me with this issue?