Unable to turn on mobile hotspot for device

[J3b]

When I try to turn on the mobile hotspot on my device, it opens up a link on the my verizon website which is just a 404. When I went on the troubleshooting section of the website and clicked on a link to to turn on my mobile hotspot, I, once again, was sent to a website which did not exist.

I've been having this problem for a few days now, is this just a temporary issue, and if not, how can I bypass it?

[vzw_customer_support]

J3b,

We want to get to the bottom of this issue. Let's gather a few clues. What model phone are you using? Have you used this feature before? Do you know what your current plan is?

JenelleR_VZW