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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unable to upgrade phone; Option to upgrade phone is grayed out

Recently cancelled an order and a trade-in due to the fact that I had to change something on the order, now i'm unable to upgrade my existing line due to the option to do so being grayed out.

Re: Unable to upgrade phone; Option to upgrade phone is grayed out
Customer Support

Hello Xavieous! We're sorry to read about the situation, and we're happy to help. Please reply to our private note to get started.  ~Aaron