I have an iPad Pro with a Verizon Single Device 1GB data plan. I have never been able to use the My Verizon app. Here's the issue:
This is consistent every time. I uninstalled/reinstalled etc. I can access my account from browser (verizonwireless.com) just fine but not from app due to this issue. I called Verizon and they basically told me to just use browser and not the app - that's unacceptable.
Any idea why this is happening? I suspect that's because the number assigned to the data plan is supposedly unable to receive texts... but why doesn't it just send me the code by email or phone number text?
I have an iPad Air running iOS 12.2 on my Verizon account with only a 1G data plan (no voice). The My Verizon app works fine. I apparently configured it/logged in as the Account Owner using my phone's number with is the main/only voice number I have on the account. I'll uninstall the app to see what it asks for when I re-install it. The version of My Verizon appears to be 6.14.0 with a May 1st last update.
Are you saying the iPad is the ONLY device you have on your Verizon account and no phone?
Correct, the iPad is the ONLY device on this plan.
A Verizon rep direct-messaged me just a few mins after I posted this (impressive!) and said that the initial sign-in process requires a verification code via text message - he said that he will call me back with a temporary code that will allow me to sign in. Just waiting for the call now 🙂
Interesting, I uninstalled and re-installed the app. It apparently defaulted to the saved login I originally used (my phone's number). So I signed out and removed the saved user. When I logged in the first time using my iPad's (non-voice) number, it said a device verification code would be sent. It was sent to my EMAIL address associated to the account with no option from me. I entered the code in the My Verizon app login and used my main account password which worked and now the My Verizon app works fine with my iPad as the 1st/primary device and me, as before, as the account owner.
Just wanted to provide an update to the Community that this has NOT been fixed yet. The service rep was SUPER nice and helpful, but still unable to figure this out, and at this point the recommendation is still to just use the website vs. app.
Really frustrating that I can’t use the app for the ridiculous reason that Verizon cannot send me a text to verify me.
Even more frustrating that they just sent me a text just fine to verify me before logging on to THIS website from my browser.
Verizon - figure this out please!!!
The MyVerizon app is most definitely a convenient way to manage your account. I would like to help by shedding some light on the issue. It is not actually the verification code that is preventing you from using the app, as this is something that can be sent via email and or mail. At this time, the app is not compatible with all plans. The Verizon Single Device 1GB plan is one of the plans that are not compatible with the app. Here is a link to more details: https://www.verizonwireless.com/support/new-my-verizon-app-faqs/
Does this information help provide clarity?
Having the same exact issue. Can get in through the app. However if I get an email and click on the link in the email it takes me to Safari has me sign in. Send me a verification code. However it never connects and then it says unable to connect or something like that. I have spoke to many reps at VZW. The last one connected me to Apple. The Apple advisor screen shared with me so they could see what I was speaking of. We both agreed the issue is with VZW. I have no problems going to any other websites this issue doesn't happen on my iPhone. It's specifically my iPad in safari. The Apple advisor checked all my settings we try to other websites not a problem. The bizarre part is that I can get in through the app without any problems and my password and account information is saved on my device so it's not like the first time I'm getting into this account on this device.