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Unauthorized billing preference
edandrobin
Member

Verizon switched our account to paperless billing without authorization from us, then disconnected our service due to non payment of a bill we never received, then added $120 to our account for reconnection charges.    Anyone smell SCAM here!!?

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Re: Unauthorized billing preference
Tigerstep
Sr. Member

Verizon should have sent a notification as it was related to a trial to go paperless.

That said, not paying falls on you, bill or not. Your due date doesn't suddenly change because of lack of paper.

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Re: Unauthorized billing preference
vzw_customer_support
Customer Support

We are so sad to learn of your experience, edandrobin. We are here to help. 

 

Were you able to get your account changed back to paper billing? Do you remember receiving a notification from us regarding paperless billing? 

 

StevenG_VZW

 

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