Unauthorized billing preference

[edandrobin]

Verizon switched our account to paperless billing without authorization from us, then disconnected our service due to non payment of a bill we never received, then added $120 to our account for reconnection charges.    Anyone smell SCAM here!!?

[Tigerstep]

Verizon should have sent a notification as it was related to a trial to go paperless.

That said, not paying falls on you, bill or not. Your due date doesn't suddenly change because of lack of paper.

[vzw_customer_support]

We are so sad to learn of your experience, edandrobin. We are here to help. 

Were you able to get your account changed back to paper billing? Do you remember receiving a notification from us regarding paperless billing? 

StevenG_VZW