Unethical Collection Practices - Proof of Payment

[CellphoneUser2020]

I received 3 telephone calls today from Verizon from a phone number I cannot call back.  

My records and Verizon's records differ. I show that I have paid my cellphone bill and they do not. They are threatening to shut down my cellphone service.  I have asked what they will accept as proof that I sent them the money and they have yet to respond.

I tried to call 611 and spoke to someone in the Philippines who can only set up a payment plan which will only result in an overpayment or threaten to turn off my service.  This seems like  scam.

I have contacted the FCC and our local consumer protection agencies. and of course my bank.

But hoping that I can get some help here.

[vzw_customer_support]

While our response is delayed, it’s as important to us as it is to you that we straighten everything out. 
I have sent a Private Note to assist in discovering more about this.

[vzw_customer_support]

I hope your Monday is going well. Before we gain access into your Verizon Wireless account, what is the amount of the last payment made?

DavidH_VZW