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Upgrade /Bill/Disaster.
Beautiful11
Member

In June 2022, I received an offer for upgrade. I sent the device early July and received a defective open box phone from Verizon. Verizon began charging device payment from June and denied ever receiving the trade in despite tracking number confirmation of receipt. Defective phone never got replaced. Verizon never issued credit after receiving the device.  Currently, Verizon is in possession of trade in and the device. Verizon has also suspended the account due to nonpayment! over hundreds of hours on the phone and 600 messages online, the account reflects suspended, Verizon in possession of trade in and device and running a hefty bill. 

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