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Upgraded Can't Make or Receive calls
CSJJLane
Member
‎06-23-2022 11:41 AM

Just got new GP 6 Pro went through the process of updating and carrying over everything from my GP 3 XL. Can't make or receive calls on new phone. What do I do?

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Correct Answer!
Re: Upgraded Can't Make or Receive calls
mama23dogs
MVP
MVP
‎06-23-2022 12:07 PM

You moved data over, but did you activate the new SIM card or ESIM in the device? Does your old phone still function as a phone with calls and text?

 

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Correct Answer!
Re: Upgraded Can't Make or Receive calls
vzw_customer_support
Customer Support
‎06-25-2022 11:47 AM

Let's get the new device active for you, we want you to start enjoying it as soon as possible! Please send us a Private Note. 

*Gen

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