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Upgrading
Sarrinafinney
Member

My phone broke, so I paid off my balance and upgraded. Do I have to send back my old device? If so, how?

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Re: Upgrading
vzw_customer_support
Customer Support

We are so sorry to hear that your former phone broke, Sarrinafinney. Thank you for providing some detail about what happened next. Many promotions require you to send in the old device, so we need a bit more detail. Do you recall if you took advantage of any promotion when you processed the upgrade?-George

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