Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Usage Issues
Confused21
Member

I used to be able to just log in with my iphone, no desktop, and see all calls and text messages up to date. Now it only shows the data log. Why has this changed or is anyone else having this issue?

0 Likes
Re: Usage Issues
vzw_customer_support
Customer Support

We're here to help. What's the exact make/model of your device?

0 Likes
Re: Usage Issues
malllll
Member

I'm having the same problem with the desktop app.  I first experienced this problem yesterday, 7/24/21.    Last time I tried this was about a week ago and it was working fine.  I could see all current month talk, text, and data activity and download also.  Now I only see data for the current month.  Tried Chat option and the rep finally ended up saying they must be doing maintenance in that area and to try back in a few hours.

0 Likes
Re: Usage Issues
malllll
Member

Forgot to mention the I used the Chat function to inquire about this problem earlier today, 7/25/21.  

0 Likes
Re: Usage Issues
Confused21
Member

Apple IPhone 11

0 Likes
Re: Usage Issues
Confused21
Member

Did it ever start working for you? I’m still having this problem

0 Likes
Re: Usage Issues
malllll
Member

Still not working.

0 Likes
Re: Usage Issues
Confused21
Member

It’s not working for me either. It’s annoying.


Is this going to be fixed or?

0 Likes
Re: Usage Issues
malllll
Member

Still not working for me.

0 Likes
Re: Usage Issues
vzw_customer_support
Customer Support

We want you to be able to manage your account at all times, mallll. Let's take a closer look into this. Are you still experiencing issues when accessing your data usage? What is showing when you access your usage?

 

DanielleR_VZW

0 Likes