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Usage details (messages and calls) are missing online
SusanZ7
Member

The usage details (messages and calls) are missing online.  I no longer have the option to view them.  Is this a known issue?  If so, when can I expect it to be fixed?

Tags (3)
Re: Usage details (messages and calls) are missing online
vzw_customer_support
Customer Support

SusanZ7,

We can relate to how important details can be. At this time not all details are appearing on the account. This was as a result of the additional 15 GBs issued due to the pandemic.  KatiM_VZW

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Re: Usage details (messages and calls) are missing online
amberevans05
Member

The messages and calls should not have anything to do with your extra GB you gave out. 

Re: Usage details (messages and calls) are missing online
aam1
Member

What? How does information that was previously available on the website have anything to do with giving out extra GBs?

Re: Usage details (messages and calls) are missing online
jp12121
Member

I am frustrated. I use that information on a daily basis. it has not worked for at least three days and I have requested assistance numerous times with no response

 

Tags (1)
Re: Usage details (messages and calls) are missing online
wjohn2
Member

So does this mean once this covid-19 is over we will recover our Usage detail?  Very Very important feature.  I would rather give up Data review than message and calls online.  This is one feature that will keep me a Verizon customer.

Re: Usage details (messages and calls) are missing online
aam1
Member

Same!

 

Re: Usage details (messages and calls) are missing online
aam1
Member

Good question! Hopefully we get some answers - SOON!

Re: Usage details (messages and calls) are missing online
aam1
Member

Good question!

Re: Usage details (messages and calls) are missing online
vzw_customer_support
Customer Support

We know how important it is to have access to your online information. I have sent you a Private Note so that we can review this in further detail. 

EllisandraC_VZW

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