Usage details (messages and calls) are missing online

[SusanZ7]

The usage details (messages and calls) are missing online.  I no longer have the option to view them.  Is this a known issue?  If so, when can I expect it to be fixed?

[vzw_customer_support]

SusanZ7,

We can relate to how important details can be. At this time not all details are appearing on the account. This was as a result of the additional 15 GBs issued due to the pandemic.  KatiM_VZW

[amberevans05]

The messages and calls should not have anything to do with your extra GB you gave out. 

[aam1]

What? How does information that was previously available on the website have anything to do with giving out extra GBs?

[jp12121]

I am frustrated. I use that information on a daily basis. it has not worked for at least three days and I have requested assistance numerous times with no response

[wjohn2]

So does this mean once this covid-19 is over we will recover our Usage detail?  Very Very important feature.  I would rather give up Data review than message and calls online.  This is one feature that will keep me a Verizon customer.

[aam1]

Same!

[aam1]

Good question! Hopefully we get some answers - SOON!

[aam1]

Good question!

[vzw_customer_support]

We know how important it is to have access to your online information. I have sent you a Private Note so that we can review this in further detail. 

EllisandraC_VZW