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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Using verizon giftcard to pay bill cleared balance on giftcard but did not apply to bill!!!
ajamesbox
Enthusiast

This is really frustrating.  My bill was about $230.00 and I went to go apply gift cards to pay it.  I received two 150.00 gift cards for the BYOD promotion.  I paid one and the balance went to 80.00 on the bill then I used the other one and the balanced remained at $80 but the both gift cards were completely wiped out.  How can I get this 150 applied to my account?

Re: Using verizon giftcard to pay bill cleared balance on giftcard but did not apply to bill!!!
ajamesbox
Enthusiast

I even got two different emails showing the payment confirmations on both.

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Re: Using verizon giftcard to pay bill cleared balance on giftcard but did not apply to bill!!!
9wood
Specialist

Other customers have reported issue with gift cards some get invalid or won't work problem or other type of problem I would call and inquire

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Re: Using verizon giftcard to pay bill cleared balance on giftcard but did not apply to bill!!!
vzw_customer_support
Customer Support

This certainly isn't an ideal situation for any company or customer. I apologize you're having trouble with the gift card. To ensure your concern is addressed and the funds are dispensed properly, please reach out to our Rebate Card Customer Service Center 877-899-8980. This way your concerns can be seen and addressed. Does this help?  - Carter

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