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VERIZON DOES NOT HONOR THEIR OWN SPECIALS
dswyatt01
Member

I SIGNED UP FOR A PLAN TO BUY 1 PHONE AND GET 1 FREE-THE IPHONE WAS ON BACKORDER-BY THE TIME THEY SENT IT TO ME THEY SOULD NOT HONOR AND ARE NOW CHARGING ME FOR THE FREE PHONE-I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE AS WELL AS THE FCC.  VERIZON TELLS ME EVERY MONTH THAT THE ADJUST MENT WILL BE MADE AND ALL THEY HAVE DONE WAS SHUT MY PHONE OFF AND CONTINUOUSLY CHARGING ME $40.00 IN RECONEECT FEES-I AM FURIOUS

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Re: VERIZON DOES NOT HONOR THEIR OWN SPECIALS
naansalad
Sr. Member

if you had "FILED A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE" then on this point i think you should wait for AG office to let you know outcome and decide. Not sure if you had read terms and condition on promotion and verified if you were qualified .

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Re: VERIZON DOES NOT HONOR THEIR OWN SPECIALS
vzw_customer_support
Customer Support

It's understandable to be furious when you're not getting a promotion you were expecting, dswyatt01. Getting reconnect fees when you're disputing the amount due is upsetting as well. Let's get to the bottom of what happened, and find a resolution. Please be on the lookout for a Private Message.

 

LynnE_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: VERIZON DOES NOT HONOR THEIR OWN SPECIALS
glitchedpixel
Sr. Member

Pay your bill and you won't get reconnect fees. Unless that "get" line was a port or new line of service, you don't qualify. If it was, your promotion kicks in around 2-3 cycles so long as that purchase was A) during a promotion and B) with qualified equipment.

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Re: VERIZON DOES NOT HONOR THEIR OWN SPECIALS
Westmilford365

Hi can you please contact me regarding similar issue . 

 

 
Order Number:8061806
 
Order location:P218101
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