I switched from TMobile, I sent them my fully paid for s20 ultra for a trade in value. They took the phone and have told me that I sent them a Note 4. I don't even own a note 4, why would i send the wrong phone knowing it would be discovered? So now they took my phone and refuse to admit that they stole it. And somehow they are telling me they are gonna back charge my bill 440 for the failed trade? This is criminal.
I am livid. I can't beleive they get away with this.