After being a loyal client for 20+ years, I am so very unhappy and disappointed with Verizon today. On 1/1/17 I upgraded my data from 2 to 12GB. My billing date is 1/2/17. I was not and have not been over on my data, I wanted to upgrade for the future when I added a device that day. For some reason, the Verizon rep that evening. backdated my account to 12/1/16 and charged me that 12GB. Why? I did not ask her to, she did not tell me she was - I know this because she told me what the amount of my January bill would be and it did not include a December charge for data that I was not over and I could never use because it was in the past.
Today, when I talked with yet another Verizon rep to get this all figured out, I was basically told that I am just "out that $80". She cannot go back and credit me that. Okay I said, since it rolled over, I can use it in January so I won't lose it since I do not use that much data a month. Well, no..... because in January it will use my January data then my December. If i don't use 24GB this month then the December data will be lost. So, I am basically out that December data/money. I am sorry, I do not agree. I did not ask the Jan 1 Verizon rep to back charge my account. There was absolutely no need to.
I am so bummed....... I work hard for my money, as we all do. I watch my bills and my pennies. This is not right. What can I do or who can I call? Will Verizon call me? I doubt it, not much faith in them at this time.