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Verizon Billing Errors
SS10001
Member

How do I resolve billing issues for devices? I am being billed for 2 extra devices each month due to a "glitch" in Verizon's system and have spent over 12 hours on the phone, in chats and messaging Verizon reps - all that indicated that they will fix the issue and promising that I will see the corrected invoice in the next billing cycle. Is there an address that I can send a certified letter to  in order to resolve this? I'm so frustrated that my next step will be getting an attorney involved.

 

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