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Verizon Chat Is Useless

Just a listing of problems I've had every time I've tried to use their customer service chat;

  • Takes 5-10 minutes to connect
  • Takes 5-10 minutes to respond once connected
  • Frequently ask for verification information even though I'm already logged in
  • Frequently ask questions I've already answered or suggest solutions that I've already tried or have nothing to do with my issue
  • Give me completely false information
  • Disconnect me or stop talking me without letting me know so I am talking to the void and then I have to reconnect and repeat the loop
  • Usually takes over an hour, I get no resolution and then I have to call anyways.


Chat is supposed to be a convenient option for users who can't call in or need to do multiple things, but Verizon's seems to be purposefully unusable to the point I question why they have it. I hope Verizon can take these criticisms and work to improve their chat function, because it's terrible as it currently exists.