Verizon Chat Is Useless

Correct Answer!

Just a listing of problems I've had every time I've tried to use their customer service chat;

Takes 5-10 minutes to connect
Takes 5-10 minutes to respond once connected
Frequently ask for verification information even though I'm already logged in
Frequently ask questions I've already answered or suggest solutions that I've already tried or have nothing to do with my issue
Give me completely false information
Disconnect me or stop talking me without letting me know so I am talking to the void and then I have to reconnect and repeat the loop
Usually takes over an hour, I get no resolution and then I have to call anyways.

Chat is supposed to be a convenient option for users who can't call in or need to do multiple things, but Verizon's seems to be purposefully unusable to the point I question why they have it. I hope Verizon can take these criticisms and work to improve their chat function, because it's terrible as it currently exists.