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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Considers AMEX Debit Cards as Credit Card, Why?
gjlee
Member

I have the debit card issued by American Express National Bank and tried to set it as the payment method for autopay to get $10 discount. However, I faced the message that "not eligible for discount". 

It looks like that Verizon regards the debit card issued by AMEX as the credit card, which makes it not eligible for $10 discount. 

Does Verizon consider all cards issued by AMEX (credit, debit, prepaid, whatever) as credit cards?

Does anyone use the AMEX debit card for autopay and get $10 discount with it? 

Thanks

Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
jav6
Leader

@gjlee wrote:

I have the debit card issued by American Express National Bank and tried to set it as the payment method for autopay to get $10 discount. However, I faced the message that "not eligible for discount". 

.   .   .


Is the routing number for the AMEX debit card similar to a bank routing number?

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
VZWHIV
Member

Yes.

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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
vzw_customer_support
Customer Support

 

We are here to address and questions or concerns regarding payment methods. Please send us a Private Note for further assistance. *Angel

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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
vzw_customer_support
Customer Support

We're sorry to read that you are having trouble enrolling in Autopay, and are here to help! In just a moment, you should receive a Private Note from us. Please reply there, so we can look further into this issue with you.

*Gabriel

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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
gjlee
Member

I have chatted with the agent several times, but their responses were the same, which is 'The Verizon system considers my AMEX debit card as a credit card, and I cannot change the system. So, your debit card is not eligible for $10 discount.' 

BTW, where can I check a private note? I have not received anything from Verizon

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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
jav6
Leader

@gjlee wrote:

.   .   .

BTW, where can I check a private note? I have not received anything from Verizon


You'll need to have the Private Messenger option turned ON in your Profile->My Settings->Preferences first. If you're on a desktop/laptop using a browser to access your account there should be an 'envelope' icon upper right to click on for Private Messaging:

Private Message desktop icon.jpg

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
vzw_customer_support
Customer Support

 

We understand how important it is to receive any Auto-Pay discounts, and our goal is to answer any questions or concerns regarding the cards that qualify for the discount. Please send us a Private Note for further assistance.*Angel

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Re: Verizon Considers AMEX Debit Cards as Credit Card, Why?
gjlee
Member

Hi @vzw_customer_support ,

I sent the private note on 10/27 shown below, but have not received any response yet. Please check the note I sent and help me figure this out.

Thanks,

Gil

gjlee_0-1668094894802.png

 

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