Verizon Dollars Missing

[Psy1ocke10]

I was approved for a Verizon Visa Card and the rewards that I earned appeared in my Verizon Up account. I lost my card. The rewards that I recently earned from that statement are not appearing in my Verizon Up account. Is that happening because I am being issued a new card? If so, how do I get the past rewards to appear in Verizon Up ? I have called customer service but they are puzzled too

[vzw_customer_support]

We're sorry to read that you lost your Verizon Visa Card, and all the issues that followed Psy1ocke10. We want to make sure that you get the rewards you deserve on our Verizon Up program, so we recommend reaching out to the specialists in the matter. You can call our Verizon Up team at 1-866-895-5579 their hours are Mon-Fri 8:00 am -8:00 pm ET and Sat-Sun 8:00 am-6:00pm ET. 

IvoneA_VZW

[Psy1ocke10]

Thank you for your reply. So I tried what you suggested and this is what happened:

Verizon Up: We don't know. You will need to contact the Verizon Credit Card or Synchrony Bank

Synchrony Bank: We don't know. You will need to contact Verizon Up or the Verizon Credit Card.

Verizon Credit Card: We don't know. You will need to contact Verizon Up.

Verizon Chat: We don't know. You will need to contact the Verizon Credit Card.

[vzw_customer_support]

Psy1ocke10, we never want you to get the run-around. Allow us the opportunity to further assist. Can you please clarify which Verizon Up reward is missing?

I personally have the Verizon Visa Card and my “Verizon Dollars” has automatically been moved from the Verizon Up rewards to the Verizon Visa mobile app. Have you reviewed the mobile app to see if your Verizon dollars are there?

Android https://play.google.com/store/apps/details?id=com.verizon.fintech.isaac&hl=en_US

Apple  https://apps.apple.com/us/app/verizon-visa-card/id1498812757

[Psy1ocke10]

I appreciate your time and help! 

I have $78.25 accrued from using the Verizon Visa card for purchases. When I go to the Verizon Visa app and click on "Redeem Rewards," it immediately reroutes me to the "My  Verizon" app where a $0 reward balance is showing in the Rewards Center. 

[vzw_customer_support]

Psy1ocke10

Did you go to the correct app as mentioned in the thread, the Verizon Visa app, not the My Verizon app (two separate applications) ?

[Psy1ocke10]

Yes. As I mentioned in my previous post, when I go to the Visa app, it takes me to the other app to see the rewards. If you have an email address, I can send you a screenshot so you can point me in the right direction.

But if not, it's okay. I will use a different credit card in the meantime. 

[vzw_customer_support]

Psy1ocke10,

I'm sure we can get you a resolution with this. I recommend contacting the Verizon Visa Card Customer Service Dept. They can be reached directly at 866-313-9396. Here's a link with more information on the Verizon Visa: http://spr.ly/6605Gt7pD 

[Psy1ocke10]

I appreciate your help! I've called them already and they redirected me (see my previous post) 

[vzw_customer_support]

Psy1locke10 I want to be sure you are receiving the assistance you need.