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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon FIOS Bait & Switch - Customer Support says they will call back and never do - I bet is comes from the top
E2-Vrz
Member

Verizon uses Black Friday specials as a bait and switch. After the installation was just about done, they informed me the bill of materials did not match the agreement we made.  The internal Verizon 'Marketplace' portal had the correct order, Verizon refused to honor it.  I have spent close to six hours on the phone with their customer support people and their playbook is “the computer went down” or “they need to get back to me”.  They promise to call back, who is they -- Hans, Dave, Alan, Isreal and most recently Charlie.  None ever called back.  I have a conversation ID to back everything I am saying. 

I am a Verizon Wireless customer for two decades and was a FIOS customer for over a decade, their tactics finally pushed me to Optimum and then FIOS begged for my business back only to hold me, hostage, when they installed and jacked up my bill. 

All I’m asking is to get what I was promised. 

I am hoping this will get a response from Verizon with the help of all of you chiming in.  I'm sure I'm not the only one.  

I thank the community. 

Re: Verizon FIOS Bait & Switch - Customer Support says they will call back and never do - I bet is comes from the top
9wood
Sr. Member

Like many others who get the run-around etc they don't seem to care at all just excuses and lied to and hung up on and some go silent for hours

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Re: Verizon FIOS Bait & Switch - Customer Support says they will call back and never do - I bet is comes from the top
acraftylady2
Sr. Member

This forum is verizon cell service not fios.  At the point of the installation where they said it didn't match i would have said uninstall and take it all back.  

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Re: Verizon FIOS Bait & Switch - Customer Support
vzw_customer_support
Customer Support

We always want you to be happy with your Verizon service. I'm sorry to learn about what happened. We want to make sure your concerns are addressed and resolved. However, you posted on the Verizon Wireless page, and we are not able to access FiOS accounts here. No worries, you can reach out to them on Twitter @Verizonsupport or on Facebook at http://spr.ly/6608HVNnE I'm sure our FiOS team can provide you with a resolution you're happy with. 

 

ChristinaB_VZW 

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