Our services were suspended after a payment agreement made by I don't know who. I just lost a grandchild out of twins and my daughter-in-law is having to carry that child with the still live 1. She is due any day and is at 27 weeks. I will not receive this call now to take her to the hospital. I also have a 12 year old little girl that has an open valve that we are waiting on OU heart specialist to contact us for operation and DHS will take my soon to be adopted child if this operation is not done or followed thru because it is a priority. I had to have a doctor's note and I sent it in last week so they can't suspend my service for non-payment well I asked him to move my payment to the first they said it was done. Well, they shut my service off today and refuse to turn it back on. how do I post date a check and get my services reconnected today or do I need to contact an attorney?
IM sorry for the difficult times. However a cell phone is not considered a necessity. It's considered a luxury. Therefore getting an attorney involved won't help. And they have parameters to follow in regards to past due accounts. Financial services won't call the doctor to verify your info. In fact not to say that you are but people come up with or make up stories all the time. A few rotten apples, as the expression goes. Perhaps you can purchase a prepay phone to use temporarily and give out that number or ask a family member or a friend to add a line for you to use.
tlsiegler, we realize how important it is to have services especially during this difficult time. We want to ensure your inquiry is properly addressed. As this is a Financial Services matter, the best route would be to contact that team at 866-266-1445 to request a payment extension in order to try and get services reconnected.
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Actually, this resource is NOT very helpful if financial services has limited service hours on the weekend. i.e. Closed on Sundays and no late access on Saturdays. All that aside, the EXACT SAME thing that has happened to tlsielgler has happened to me TWO DAYS IN A ROW - which leads me to believe that perhaps there may be a glitch in the Verizon system. I have been a customer for several years and have made payment arrangements in the past. I have never had my service cut off repeatedly as I have during past week. I made a payment arrangement to retain service and was told everything was in order, only to be disconnected the next morning AFTER SUCCESSFUL PAYMENT.
I called financial services again and was told that I needed to speak with the retention department, which I understood - I spoke with someone in the retention department who was kind enough to reconfirm the payment arrangement I made less than 24hrs before. She informed me that all was well and thanked me for my payment - which had successfully processed and that I was "all set"....however, when I woke up this morning Sunday....my service had been interrupted again! Only this time THERE'S NO ONE TO SPEAK WITH! ...not yelling - just EXTREMELY frustrated.
Sigh...I already know that my problem won't be/ can't possibly be sorted out until tomorrow (Monday) - but I thank you for allowing me vent anyway. And I hope that Verizon will look into this as I suspect that there are more than just two ppl with this same issue.