My Account has been charged over $1,000 in May-June statement for Device payment plan as per two specific plans but upon investigation it was found that it was a Fraud (Case id: 2800013 raised to Verizon's Fraud investigation team).
These agreements are applied on my existing lines beginning July-Aug statement. I am tired of reaching out customer service in last few months.
So many times, chat session is ended with no reason.
I've been spending time from my busy office hours and my autopay is being deducted for all these falsifying / fraudulent activities / charges.
Does any body have experienced this ?
I'm sorry about the issues you've experience with your Device Payment agreements and being charged incorrectly Keyur001patel. I can understand how frustrating this entire issue is for you. Have you reached back out to the Fraud representative who assisted you with your case? They can help with removing that charge from your account. We want to make sure you get a resolution for this problem.