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Verizon Lost My Phone
mrer87
Member

I was offered a $800 trade in credit on my phone and upgraded because of this. The phone was sent back and UPS shows proof of delivery on August 20, 2021. Four months later, still no credit from VZ, so today, I've chatted with 2 agents, and been on hold on the phone indefinitely to figure out what's going on. They say they've never received the phone even though UPS shows POD. I have the submission IDs, tracking numbers, proof of delivery, but VZ will not credit my account (because they've lost the phone??) the $800 as promised. This is ridiculous!

Re: Verizon Lost My Phone
jl7910
Member

Please keep us posted.

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Re: Verizon Lost My Phone
kdunetz
Member

I am fighting the same exact issue.   I sent a package with almost a pound of weight and they said there was no phone.  7 calls of approximately 1 hour each....they say they will credit one month..then they take it away.  I have to find a way to find somebody accountable at Verizon that can fix this. Also, BTW, the guy at the UPS store said this happens ALL the time.  

Come on Verizon, you have an issue here...please pay all of us for our returns.

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Re: Verizon Lost My Phone
vzw_customer_support
Customer Support

kdunetz, we are sorry to hear about your experience. Let's get this matter resolved. Please send us a Private Message for further investigation. 

-Sylvia

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