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Verizon Lost My Phone

I was offered a $800 trade in credit on my phone and upgraded because of this. The phone was sent back and UPS shows proof of delivery on August 20, 2021. Four months later, still no credit from VZ, so today, I've chatted with 2 agents, and been on hold on the phone indefinitely to figure out what's going on. They say they've never received the phone even though UPS shows POD. I have the submission IDs, tracking numbers, proof of delivery, but VZ will not credit my account (because they've lost the phone??) the $800 as promised. This is ridiculous!

Re: Verizon Lost My Phone

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