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Verizon Messages - APNS Registration Fails - iPhone 6
sbarsh
Member

Both my wife and I have iPhone 6's running iOS 8.1.2.  Months ago (on on iPhone 5S's) Verizon Messages was running fine.  Now when either of us try to use the app on our iPhones when we try to get into the app, on launch, we get a pop up dialogue box "ERROR: APNS Registration Fails."  Has anyone seen this problem?  Any ideas on how to resolve?

Thanks for your ideas here!

Steve Barsh.

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Re: Verizon Messages - APNS Registration Fails - iPhone 6
vzw_customer_support
Customer Support

Sbarsh,

That's quite a weird error to get, but don't worry! We'll help figure out what is happening! Has Verizon Messages ever worked on your new iPhone 6's? Have you tried deleting the app and then downloading it from the App Store again? Sometimes that's all you need to fix strange error messages like this.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Verizon Messages - APNS Registration Fails - iPhone 6
vzw_customer_support
Customer Support

Sbarsh,

That's quite a weird error to get, but don't worry! We'll help figure out what is happening! Has Verizon Messages ever worked on your new iPhone 6's? Have you tried deleting the app and then downloading it from the App Store again? Sometimes that's all you need to fix strange error messages like this.

SarahO_VZW
Follow us on Twitter @VZWSupport

Re: Verizon Messages - APNS Registration Fails - iPhone 6
sbarsh
Member

Thanks SarahO_VZW. That fixed it.  Deleted the app, re-installed, and went through the auth procedure on both phones and it worked like a charm. Thanks so much for your quick response and resolving it on the first try!

Steve.

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Re: Verizon Messages - APNS Registration Fails - iPhone 6
Leighbird
Member

I just started getting the same message on my iPad. I have been using the app for a couple years with no problems and if I click OK to the message I still can use the app. I would not mind getting rid of the error message but if I remove and reload the app, will I lose all my message threads on my iPad?

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Re: Verizon Messages - APNS Registration Fails - iPhone 6
vzw_customer_support
Customer Support

Messages can be restored,Leighbird! Here is a link to step by step instructions https://www.verizon.com/support/knowledge-base-209183/

 

ScottD_VZW

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Re: Verizon Messages - APNS Registration Fails - iPhone 6
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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