I've been a customer for 10 years, I've been going through literal heck with Verizon. I've wasted a good 60 hours on issues, but let's talk about the latest one. Which I'm considering full blown extortion this time.
I got a text from Verizon informing me that I was eligible for an iPhone 12 for $5 dollars more a month on my plan. I'm like great, let's do it. I placed the order and everything seemed good, even confirmed with a rep it was all good to go.
I go two days later to pick it up, well they cancelled it a day early... So I was told by the store associate to replace my order which came the next issue. The canceled order wasn't showing as cancelled so after talking with a rep on the phone for another 2 hours or so, they got it finally cleared out.
I go and place the order and go back to get the phone. I get it and it seems fine, well nope, it wasn't since I had to have the phone reset since the line was never "activated" by them. So I call Verizon and they activate it.
A month goes by and the phone works, I'm irritated by the 12 or so hours I've wasted but it gets worse. My plan goes up 80 dollars... So that terrible, but let me see what's going on. Then my new phone gets shut off while the others are activated. Get this, my phone was setup to a new line/sub account without my authorization (assuming when they "fixed" the previous issue). So on top of my 400 dollar bill they want me to pay another 221 dollars to reactivate my new phone and move it to my account!!! So they're extorting my line of service for their mistake, that they even admitted was their mistake after all of this run around.
So that's where I'm at, either pay 600 plus dollars a month from what was 340 or I lose my lines and access. For what was assured to me to be a 5 dollar increase. This is extortion at it's finest. To mess up a line of service so bad you rack up 220 dollars of unknown charges is just asinine. The chat agents and call agents had no problem to tell me to "just pay your bill"....
This doesn't even count the lost iPhone 12 I purchased that took a month of back and fourth to get. At least that situation didn't ruin my bill.
We want to ensure you get the assistance you need with your billing and account concerns, brteller. Please send us a Private Note to get started, we are standing by and happy to help.
How would I go about that, do you have an email I can contact? The support agent closed my chat about an hour ago on this issue. I'd very much like to get this addressed and to contact someone with my list of concerns. The chat agents have been extremely unhelpful and unable to address the issue, which is why I came here.
brteller, we want nothing more than to provide you the help you need. We replied to your message and sent you a Private Note. Have you checked your inbox for the Private Note? JacobG_VZW
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