Verizon Mislead me

[carabou6407]

I fell for the bait and switch "promotion". Verizon received my iphone 7 as a trade-in, but it took several phone calls (to reach a csr the wait time is always over an hour) to confirm this. I mailed my phone out at the beginning of Jan. and they just received it on 1/28/22 after several long phone calls. The promotion was to receive a billing credit of $26.67 for 30 months, however, they charged back my account, and now I am responsible for a phone I can't afford, and basically gave them my iphone7 for free. Don't fall for the new iphone promotion, they will steal your phone and still charge you for the new phone.

[vzw_customer_support]

Carabou6407, we understand it is important to get the credit you are afforded. A chargeback will occur if the trade in device is not returned within 35 days. May we ask when you ordered your new device? *Joshua