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Verizon Not Delivering My Phone
jwaterman
Member

I bought a new phone from verizon that didn't make it to my home. it was sent to the wrong address and returned. i cannot get them to send the phone to the correct address. there is no option for this on the phone, and humans wont answer. the online chat people told me they fixed the problem but they didn't. Beginning to think they stole from me. Any ideas?

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Re: Verizon Not Delivering My Phone
vzw_customer_support
Customer Support

jwaterman, we are sorry to hear about your experience. Making sure your new device makes it to the correct destination is important. Can you please let us know if the order has already been sent back to our warehouse? Also, have you already placed a new order?  -Sylvia

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Re: Verizon Not Delivering My Phone
jwaterman
Member

The device has been returned to the warehouse. I haven't placed a new order because I don't want to pay for two phones.

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