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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Refund issues
Sam921
Member

Dear Verizon,

Shame on you. Many People are already complaining about your trade-in and refund scams. You never cared about your customers. Unfortunately, I'm the victim of both lol. 

I have purchased a few accessories and returned two items. I went to the Order Status page and selected the items I want to return. Your system has auto-generated a UPS return label. I don't have the tracking number but we can see clearly it says "Returned Shipped on August 13"

It's almost 2 months,  and I have reached out to customer service via chat and email multiple times. 

"YOUR SYSTEM HAS GENERATED THIS UPS LABEL, YOU SHOULD BE ABLE TO SEE IT ON YOUR END". If you cant dump your stupid backend IT system. 

 

Screen Shot 2021-11-02 at 10.56.22 PM.png

 

 

 

Thanks,

Sam

 

 

 

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Re: Verizon Refund issues
vzw_customer_support
Customer Support

Hello, Sam921. We know how important it is for you to receive the refund for items you returned to us. Let's take a closer look in to resolving this refund issue for you. We have sent you a Private Note to assist you further. *Cassie

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Re: Verizon Refund issues
Sam921
Member

Responded back to your message 3 days ago. I haven't received any response from you yet?

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Re: Verizon Refund issues
Sam921
Member

Cassie,

3 days no response yet.

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Re: Verizon Refund issues
vzw_customer_support
Customer Support

@Sam921 ,

Thank you for keeping us updated. There was a system error that was preventing us from viewing Private Notes earlier, but that has now been resolved. Please send us a Private Note so that we can find out more about your August return.  -Russell

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Re: Verizon Refund issues
Marks0182
Member

I'm having the EXACT same issue.  Multiple chats, phone calls, etc. It's been a month and still no refund for air buds I returned.

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Re: Verizon Refund issues
vzw_customer_support
Customer Support

Hi there. Can you send a Private Message so we can discuss your concern?

*Heather

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