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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Support - earnest but ineffective

So, Verizon lied about my plan when I ordered two new iphones last month. After sorting that out they never told me how to return the old iphones. A customer service rep sent me emails with the links to the labels. Those links are ineffective as they want me to return the NEW PHONEs. #returnlabel

Re: Verizon Support - earnest but ineffective
Customer Support

We definitely want to get this right once and for all! Was the return a requirement of your upgrade or as a trade-in submission for a return value?