I have a Moto G7 Power. The verizon tones app is not working properly. When I want to listen to a preview of a tone, it does not play. Why is this happening? Does Verizon have a problem with the app?
Hello, EAGLEGLOBEANCHOR1. We are sorry to see your Verizon Tones app is not working properly. Have you tried any steps to get this app fixed yourself? Is the app up to date?
You can try clearing the app cache by following these steps: https://www.verizonwireless.com/support/knowledge-base-224118/