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Verizon Torturing Me With Over Charges
aidreddy
Member

I am so angry at the torture Verizon is putting me through.
Since September 9th of 2021 I have called Verizon at least 10 times, each time holding for 30-45 minutes on the phone to talk to someone. I had 2 calls with account managers - each time spent FOUR AND HALF HOURS on the phone. Yes 4 and half hours. Each time they promise to resolve my issue. Each time they say we have added copious amount of notes. But nothing happens. I call again and tell my entire story again and again and it has been repeating.
They have charged me $1500 for 3 months (for 4 lines). Promised device promotion credits are not applied. They have 3 of my old phones but no credit. They say they got them after 30 days of activation - when they themselves did not send the return boxes until 45 days and promised every time, they will honor as soon as they get the phones.


What an incredibly upsetting company. Regretting switching from AT&T.

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Re: Verizon Torturing Me With Over Charges
aidreddy
Member

Today finally an account specialist / account manager LJ finally resolved my issues.

I have checked other discussion boards.  Verizon has to stop using UPS.  My entire saga started because UPS lost one of my devices and everything from then has been pulling teeth. For my friend and neighbor also UPS lost one of his trade-in devices and he is also going through hoops trying to fight with UPS and Verizon.

This entire business of using UPS, UPS losing shipments as if that is what they stand for and UPS  being as unhelpful as possible and Verizon taking time to figure out what is happening with lost shipments (to customer or from customer) - I see is causing lot of grief to lot of customers.

 

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Re: Verizon Torturing Me With Over Charges
vzw_customer_support
Customer Support

aidreddy, 

 

I am so sorry to hear of your experience, and I'd like to help. We appreciate the fact that you have chosen Verizon, and we know how important it is for your billing to be correct, and your trade in process to come through smoothly. I would like to dive deeper, and see how we can help resolve this. Please reply to our Private Note for assistance with your account. 

 

-Michelle

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