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Verizon Trade in Issue

Hello Verizon,


It’s been 4 months since I traded in 3 iPhone 11 at the Verizon store and have only received credit for 1 phone.  After waiting a half hour on hold with the 800 trade number, decided t try reaching out to you online.

Please contact me so my account is properly credited for 3 iPhone 11 that we traded in at the Verizon store.  A week after the trade in, we confirmed with the Verizon store representative that the phones were shipped and received at the warehouse.


Re: Verizon Trade in Issue
Customer Support

Hi, Carl61! Not seeing your trade-in credits for your other two iPhone 11's can certainly be alarming. We apologize for the trouble you've encountered trying to get support & are here to help! I've sent you a Private Note, please reply at your earliest convenience.