Like so many others have posted, we find ourselves in the midst of the Verizon trade-in issue. Our daughter's old phone was sent in three months ago and was confirmed received, and yet we have not received the promotional credit. Multiple attempts to contact Verizon have resulted in no resolution. At this point we believe this is INTENTIONAL on Verizon's part to not pay customers money they have promised, and we are left with no option other than to report them to authorities. Buyer Beware! If you're not already with Verizon, this is NOT a company you want to do business with!
This is not the experience we want you to have, we want to make sure you get your credit for trading in your device and want to help you get this resolved. We have sent you a private note to further assist you. ~Pam