I have been very patient with Verizon on my Trade in completed in Feb. 2021 and we are in September now with NOTHING but empty promises of: it takes a few weeks and I promise you will get paid”. I am now convinced that verison promises the trade in and just delays the paid trade in to no end. I am really out of options and am considering wanting to turn my new phone back in for a refund i know I will never get.
Just to clarify, its been 7 months and NO Trade In credit has been honored by Verizon. repeated hours (my time is money too), on phone and chats trying to get something resolved. BBB is next option I guess if there is no resolution. The scam is that Verizon speaks of trade in and then never gives the payment.