I purchased a new Iphone 11 for my daughter on 11/27, and used $85 from my Verizon Up account. I am making monthly payments, and I dont see anywhere on my receipt where this shows up. Where or when should I see this?
I have twice tried to use Device Dollars to offset the cost of a new phone -- once in May 2019 and again just a few weeks ago -- and both times Verizon failed to credit me. I had to call customer service, speak to a representative (this is not easy since all Verizon wants to do is push you off to a automated "helper") and get them to manually credit me for the Device $. You would think a Company would know how to credit customers using its own rewards program, but (given my experience) you would be wrong.